Ninety EOS Agent
Ninety in Switchboard. Review AI skills, playbooks, access limits and setup requirements before connecting your MSP systems.
How the Ninety integration works
Ninety is where an EOS-run MSP keeps score of itself: the rocks each leader committed to this quarter, the issues list nobody’s gotten to yet, the to-dos out of last week’s Level 10, and the scorecard that’s supposed to catch a slipping number before it becomes a client-facing problem. All of that is real, current, and normally behind a login only the leadership team bothers to open. Connect it here and a session reads the whole operating system at once — which rocks are off track and who owns them, what’s overdue on whose to-do list, which measurables missed goal last week. Switchboard connects through an MSPStuff-hosted MCP server, so there’s nothing to install and no API keys to hand your techs. Read-only today. No credential we issue carries a write scope. Any change the integration could make in Ninety is held back — refused by our server before anything reaches Ninety — until a person switches it on, and nothing is switched on today.
Hosted and external AI connections provide read-only access. Guidance, shared playbooks and automations we release for everyone are included with Dedicated. Bespoke automation builds are scoped separately. Any change a platform could make is held back — refused by our server before anything reaches the platform — until a person switches it on, and nothing is switched on today. Vendor consent does not switch any change on.
| Quarterly rock | Owner |
|---|---|
| Refresh onboarding | Alex |
| Document service standards | Sam |
| Complete QBR rollout | Jo |
Read-only today. No credential we issue carries a write scope. Any change the integration could make in Ninety is held back — refused by our server before anything reaches Ninety — until a person switches it on, and nothing is switched on today. The credential is a Personal Access Token you generate in Ninety, and it acts as the person who generated it — that person’s own in-app role and team memberships, nothing more — so everything a session sees is exactly what its owner could see in Ninety, and every read is attributed to them. Revoke it in Ninety to disconnect access. Your data remains yours; we host and operate the server and software, and store the connection credential encrypted on our servers.
What it can do
- Teams & meeting preparationFind the people responsible for each commitment and prepare the next leadership meeting.5skills
Reading only. These answers reflect the connected account’s visibility and the stated observation time.
- Find the teams in your company and which are visible to the connected account.
- Find the people in your company so a commitment can be traced to its owner.
- Review a person’s details when an owner needs to be identified.
- See who belongs to a team and distinguish members from visitors.
- Prepare for the next scheduled team meeting with its timing and agenda.
- Quarterly prioritiesReview quarterly commitments, their owners and the milestones that explain progress.5skills
Reading only. These answers reflect the connected account’s visibility and the stated observation time.
- Review quarterly rocks across teams and find commitments marked off track.
- Understand a rock’s owner and current status alongside its milestones.
- Check the detail and completion state of a milestone under a rock.
- Compare rock progress across teams with off-track commitments and owners surfaced first.
- Find overdue or incomplete milestones that could hold up quarterly commitments.
- Issues & follow-throughSee unresolved issues and overdue commitments before they are lost between meetings.6skills
Reading only. These answers reflect the connected account’s visibility and the stated observation time.
- Review a team’s IDS backlog with open and archived issues distinguished.
- Understand the detail and ownership of an issue before discussing it.
- Find the oldest unresolved issues across the company and group them by owner.
- Review action items by team or owner and identify overdue commitments.
- Check an action item’s details and due date with its assigned owner.
- Find overdue open action items grouped by the person responsible.
- Weekly scorecardReview the weekly numbers against their goals and distinguish misses from missing entries.3skills
Reading only. These answers reflect the connected account’s visibility and the stated observation time.
- See which numbers a team tracks and the goals and owners attached to them.
- Review a team’s scores across a date range with each measurable’s goal.
- Find measurables that missed goal over a chosen period and need a leadership discussion.
- Company reviewBring team progress together for a leadership review of the MSP’s own operating rhythm.1skills
Reading only. These answers reflect the connected account’s visibility and the stated observation time.
- Compare teams on rock progress and overdue commitments alongside scorecard performance.
How it has been taught to work it
Playbooks are the vetted techniques a session loads for this platform — what to check, in what order, and what a number means before it is reported.
- Company health check — cross-team leaderboard, issue aging, milestone rollup"How are we doing company-wide", "who's behind across the whole company", a leadership pre-read spanning every team, "how stale is the issues list", "what milestones are we missing" asked at company scope rather than about one team.Vetted Sep 2, 2026
- L10 prep — a one-page pre-read for the Weekly"Prep me for [team]'s next Weekly/L10", meeting pre-read, "what should we cover in the meeting", getting a team ready for its Level 10.Vetted Aug 19, 2026
- Ninety.io domain model (the MSP's own EOS operating system)Always when Ninety is attached. Its domain model — Company/Teams, Rocks, Issues, To-Dos, Scorecard/Measurables, Meetings — and what the public API does not expose.Vetted Aug 31, 2026Always on
- Quarterly rock review — current status, drafts, and next-quarter preview"How are our rocks doing", quarterly rock review, "what's off track", rock status across teams, planning-ahead questions about next quarter's rocks.Vetted Aug 19, 2026
- Querying Ninety — rollups first, then the live detailAlways when Ninety is attached. Start with cached evidence and its observation time, then obtain current detail when the question needs it.Vetted Sep 2, 2026Always on